Terms And Conditions

Thank you for choosing ControlX! We are dedicated to providing you with high-quality water level controllers and ensuring a satisfying experience with our products. These Terms and Conditions outline the rules and regulations that govern the use of our water level controllers and the overall interaction with our services.

By accessing this website and/or purchasing our products, you acknowledge and agree to adhere to the terms and conditions set forth in this document. These terms form a legally binding agreement between you and ECMAE ENGINEERING CO, and they apply to all users, visitors, and customers who interact with our website or purchase our products.

Acceptance of Terms: Your purchase of our products implies your acceptance of these Terms and Conditions.

Terms and Conditions – Warranty / Guarantee Policy

Terms and Conditions – Warranty & Guarantee Policy

Last Updated: 1 January 2026

IMPORTANT LEGAL NOTICE & BINDING AGREEMENT:
This document constitutes a legally binding, irrevocable agreement between the Customer (purchaser, installer, user, or claimant) and ECMAE ENGINEERING CO. (hereinafter referred to as the “Company”). The brand name “ControlX” is strictly a product brand owned, manufactured, and marketed by the Company and does not constitute a separate legal entity.

By purchasing, installing, or using any product sold under the ControlX brand, the Customer irrevocably agrees to be bound by these Terms in their entirety. Failure to read or understand these Terms shall not be accepted as a valid defense under any applicable law, including the Consumer Protection Act, 2019.

1. Definitions and Interpretation

1.1. “Company” refers exclusively to ECMAE ENGINEERING CO.

1.2. “Brand” refers to ControlX.

1.3. “Customer” encompasses the purchaser, installer, end-user, or any individual/entity submitting a claim.

1.4. “Product” includes water level controllers, accessories, add-on cards, and all components sold under the Brand.

1.5. “Warranty” is strictly defined as a repair-based service undertaken at the Company’s sole discretion.

1.6. “Guarantee” is strictly defined as a replacement service, applicable ONLY if the Company determines the Product is completely irreparable.

1.7. Absolute Interpretation: The determination of what constitutes a “Manufacturing Defect” shall be decided solely by the Company. Any ambiguity in these Terms shall automatically be interpreted in favor of the Company.

2. Scope of Warranty / Guarantee

2.1. Strict Limitation: Coverage is strictly limited to manufacturing defects only and nothing else. Operational wear and tear, software expectations, or site-specific incompatibilities are unconditionally excluded.

2.2. Company’s Absolute Authority: The Company holds the SOLE, ABSOLUTE, AND UNRESTRICTED DISCRETION to:

  • Determine the origin and cause of any alleged defect.
  • Accept or summarily reject claims based on its internal evaluation.
  • Classify the required remedy as either a repair (Warranty) or replacement (Guarantee).
  • Declare a returned Product as repairable or wholly irreparable.

2.3. Guarantee Protocol: Guarantee (replacement) shall ONLY be provided if the Company’s technical team deems the Product fundamentally beyond repair.

2.4. Warranty Protocol: All other valid, accepted claims shall be treated under Warranty (repair only).

2.5. Finality: The Company’s technical diagnostic decisions shall be absolute, final, and legally binding.

3. Warranty / Guarantee Period

Coverage periods commence exactly from the date of the original purchase invoice. No extension, renewal, or restart of the warranty period shall apply under any circumstances, even after a repair or replacement is issued.

  • Water Level Controllers (Purchased on or before 31 December 2025): Eighteen (18) Months.
  • Water Level Controllers (Purchased on or after 1 January 2026): Twelve (12) Months / 1 Year.
  • All Accessories and Add-on Cards: Six (6) Months strictly.

4. Mandatory Operating Conditions

4.1. Strict Compliance: The Product must be operated strictly within the voltage, environmental, and operational limits specified in the product manual and official Company specifications.

4.2. Proper Installation: Installation must be executed exactly according to Company instructions. Any deviation shall be deemed deliberate misuse and will instantly void all coverage.

4.3. Burden of Proof: The burden of proof demonstrating that the Product was operated under correct conditions lies entirely and unconditionally with the Customer.

5. Exclusions – Complete Bar to Claims

WARNING: The Company shall immediately reject claims, void all warranties, and assume zero liability if the Product exhibits any of the following. The Company may reject claims based solely on its internal visual or technical assessment without any obligation to provide proof to the Customer:

  • Voltage Issues: Operation outside the electrical specifications provided in the manual (e.g., high voltage spikes, improper grounding).
  • Incorrect Wiring: Improper installation, reverse connections, or bypass of internal safety limits.
  • Burn Damage: Any evidence of internal or external overheating, charred components, or short circuits.
  • Water Damage: Exposure to moisture, liquid ingress, condensation, or submersion.
  • Physical Damage: Mishandling, dropping, impact fractures, or structural alteration.
  • Improper Usage: Deployment of the Product outside its intended and specified environmental/functional conditions.
  • Tampering & Unauthorized Repair: Opening the casing, unauthorized modifications, or any third-party repair attempts.
  • Serial Tampering: Removed, scratched, altered, or unreadable serial numbers and warranty void seals.
  • Natural Disasters: Damage caused by fire, flood, lightning strikes, earthquakes, or severe weather.
  • External Factors: Any failure caused by external factors not related to the intrinsic manufacturing of the hardware.

6. Claim Process & Logistics

  • Mandatory Documentation: A valid, unaltered proof of purchase (original invoice) is strictly mandatory to initiate any claim.
  • Logistics Liability: The Customer shall bear 100% of the shipping, handling, and transit risk costs both to and from the Company’s designated service center.
  • No Third-Party Interference: The Company evaluation is final. No independent electrical, laboratory, or third-party diagnostic reports will be accepted or acknowledged.

7. Anti-Fraud & Misuse Policy

The Company maintains a zero-tolerance policy for fraudulent claims. If a claim is found to be based on false information, deliberate tampering, or misrepresentation:

  • The Customer will face immediate legal action for fraud.
  • The Customer and associated entities will be permanently blacklisted from all future purchases and support.
  • All diagnostic, legal, and logistical costs incurred by the Company will be aggressively recovered from the Customer.

8. Customer Indemnity

The Customer irrevocably agrees to indemnify, defend, and hold harmless the Company, its directors, and employees against any and all claims, losses, damages, liabilities, or expenses (including legal fees) arising from the Customer’s misuse, improper installation, or violation of these Terms.

9. Limitation of Liability

9.1. Liability Cap: The Company’s total liability is strictly limited to the repair or replacement of the defective Product, up to the maximum value of the original purchase price.

9.2. No Indirect Damages: Under no circumstances shall the Company be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of property, operational downtime, or third-party equipment damage.

10. Force Majeure

The Company shall bear no liability for any failure, delay, or damage resulting directly or indirectly from events beyond its reasonable control, including but not limited to acts of God, supply chain disruptions, government restrictions, or natural disasters.

11. Arbitration and Dispute Resolution

11.1. Mandatory Arbitration: Any disputes, controversies, or claims arising out of these Terms shall be exclusively resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

11.2. Arbitrator Appointment: The Company reserves the sole, exclusive right to appoint the single arbitrator.

11.3. Seat of Arbitration: The official seat and venue for all arbitration proceedings shall strictly be Faridabad, Haryana, India.

12. Governing Law and Exclusive Jurisdiction

These terms and conditions are governed by and construed entirely in accordance with the laws of India and the State of Haryana. Any legal disputes, beyond the scope of arbitration, shall be subject to the exclusive jurisdiction of the competent courts located in Faridabad, Haryana.

13. Payment Terms

All purchases and non-warranty services require 100% advance payment. The Company operates on a strict policy of NO REFUNDS AND NO CANCELLATIONS under any circumstances.

14. Modification of Terms

The Company reserves the absolute right to modify, amend, or update these terms and conditions at any time without prior notice. The prevailing terms at the time of the claim shall apply.

15. Acceptance of Terms

The act of purchasing, unboxing, or utilizing the Product constitutes absolute and unconditional acceptance of all Terms detailed in this document.

16. Entire Agreement

This document constitutes the entire agreement between the Customer and the Company. It unconditionally overrides, supersedes, and nullifies all prior communications, verbal commitments, distributor promises, or marketing materials.

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