1. Guarantee Coverage

1.1. Scope: ControlX provides a guarantee for our water level controllers to protect against manufacturing defects. The duration of this guarantee is specified with the product at the time of purchase. This guarantee ensures that if a manufacturing defect is found within the specified period, we will address the issue according to the terms outlined below.

1.2. Coverage: This guarantee covers defects that directly impair the functionality of the product. Issues that affect the operational performance of the device, such as malfunctions or failures in functionality, are covered. However, minor issues, such as diffused LED light or a dim digit display that do not affect the device’s performance, will be addressed under warranty and may be repaired rather than covered by the guarantee. Our commitment is to ensure that any significant defects that hinder the product’s intended use are resolved promptly.

1.3. Exclusions: The guarantee does not cover damages resulting from misuse, accidents, alterations, abuse, natural disasters, or other external causes. Specific exclusions include, but are not limited to, burn damage, water damage, or any damage resulting from exposure to extreme conditions such as floods, fires, or earthquakes. This guarantee is strictly limited to defects arising from manufacturing processes and does not extend to damages caused by external factors or improper use.

2. Claim Process

2.1. Notification: To make a claim under this guarantee, customers must notify ControlX as soon as they discover a potential defect. Prompt notification is essential to ensure a smooth and efficient resolution. Customers should provide detailed information about the defect and the circumstances under which it was discovered.

2.2. Proof of Purchase: All guarantee claims must be accompanied by proof of purchase. This can include an invoice, receipt, or any other document that verifies the purchase of the product. Proof of purchase is necessary to validate the claim and to establish the guarantee period.

2.3. Evaluation: Upon receiving a claim, ControlX will conduct a thorough evaluation of the product to determine if the issue is due to a manufacturing defect covered by this guarantee. This evaluation process is designed to ensure that only valid claims are approved, and it may involve inspecting the product to assess the nature and cause of the defect.

2.4. Resolution: If the evaluation confirms a manufacturing defect, ControlX will repair or replace the defective product at our discretion. The guarantee for the replacement product will extend for the remaining duration of the original product’s guarantee period. This ensures continuity in coverage and provides customers with reassurance regarding the quality of their replacement product.

2.5. Courier Charges: Customers are responsible for covering the courier charges associated with shipping the product to ControlX for evaluation or repair. This includes costs related to sending the product to our facility and any return shipping charges. We recommend using a trackable shipping service to ensure that the product is safely delivered.

3. Limitations of Liability

3.1. Extent: To the fullest extent permitted by law, ControlX shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our liability is limited to the cost of repairing or replacing the product under the guarantee. This limitation of liability applies to all claims, regardless of the nature or basis of the claim.

3.2. Claims: ControlX’s financial liability under this guarantee is limited solely to the cost of repairing or replacing the product. Any additional claims for damages or losses beyond the cost of repair or replacement will not be entertained.

4. Governing Law

4.1. Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of [India/Haryana]. Any disputes arising under or in connection with this guarantee will be subject to the jurisdiction of the courts in [India/Haryana].

5. Changes to Terms

5.1. Modification: ControlX reserves the right to revise these terms and conditions at any time without prior notice. Any changes to the terms will be effective immediately upon posting on our website or other communication channels. By continuing to use our products or services, you agree to be bound by the current version of these terms and conditions.

6. Contact Us

6.1. Reach Out: If you have any questions or concerns about these terms and conditions, or if you need assistance with a guarantee claim, please do not hesitate to contact us. Our customer service team is available to provide support and answer any inquiries you may have. Contact information can be found on our website or in the documentation provided with your product.