1. Return Window: We offer a 15-day return period from the date of receipt. To be eligible for a return, the product must be returned within this timeframe and be in its original condition and packaging. This includes all accessories, manuals, and any free gifts or promotional items that accompanied your purchase. Returns initiated after the 15-day period will not be accepted.

2. Refund Process: After we receive and inspect the returned product, a full refund will be issued for the device itself. The cost of courier charges for returning the item will be deducted from the refund amount. Refunds will be processed to the original payment method used at the time of purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider’s processing times.

3. Courier Pickup: Upon approval of your return request, we will arrange for a courier to pick up the product from your location. We will provide you with all necessary details and instructions for scheduling the pickup. Please ensure the item is securely packaged to avoid any damage during transport. Failure to package the item properly may result in the return being refused.

4. Post-Return Warranty and Guarantee: Once the 15-day return window has closed, any issues or claims will be addressed according to the warranty and guarantee terms specified for the product. Please refer to the product documentation or contact our customer service team for detailed information on warranty coverage and claims procedures. The warranty does not cover damages resulting from misuse or unauthorized modifications.

5. Proof of Purchase: For all warranty or guarantee claims, proof of purchase is required. This includes an invoice or receipt. Please submit these documents via WhatsApp for verification. Claims submitted without adequate proof of purchase will not be processed.

6. Condition of Returned Items: Returned items must be in their original condition. This means the product should be unused and in its original packaging. Returns will not be accepted if the product is damaged, has missing parts, or if the warranty seal is broken or damaged. Ensure all parts and accessories are included with the return to facilitate processing.

7. Non-Returnable Items: Certain items are non-returnable, including but not limited to:

• Custom or personalized products
• Items that have been used or installed
• Products marked as non-returnable at the time of purchase

8. Exchange Policy: At this time, we do not offer exchanges. If you wish to receive a different product, please follow the return process to return the original item and place a new order for the desired product.

9. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team immediately. We will provide instructions for returning the item and arranging a replacement or refund. Please provide clear photographs of the damage or defect to assist in the processing of your claim.

10. Return Shipping Costs: Unless otherwise specified, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your return is received. We are not responsible for lost or damaged returns that occur during shipping.

11. Contact Information: For any questions or to initiate a return, please contact our customer service team at [your contact information]. Our team is available [mention hours of availability] to assist with your return and refund inquiries.